- 715.575.9395
- letstalk@northwoodsconsulting.io
Customer Satisfaction
Customers define the quality of their experiences
Great experiences drive loyalty
Loyalty leads to growth and profitability
Offerings Available:
Quick Customer Satisfaction Check
- Collect Macro‐Indicators of C‐SAT through survey Likelihood To Recommend–NetPromoterScore
- Overall satisfaction
- Likelihood To Buy ‐again
- Collect Drivers of C‐SAT via survey incl. satisfaction & importance
- Core capabilities such as selection, availability, price, delivery, training, etc.
- Value‐added services such as kitting, vendor managed inventory, emergency delivery, national account programs, etc.
- Benefits delivered such as lowering cost of the job, increasing revenue, improving quality, improving productivity
- Analyze and classify open‐ended feedback
Deep Dive Customer Satisfaction, Trust & Loyalty, which includes Quick Check Items plus the following:
- Custom-designed survey
- Deep analysis into drivers and attributes
- Stack rank of most opportunities for improvement as well as areas available for cost-saving measures
- 2-4 months to complete
- Provides more inputs into data for various department (can include broader areas such IT, HR, Returns, Shipping, Quality, etc)